I don’t want to cast aspersions on all customer service people; I have run into some who are actually quite good. But I have too many times run into people who don’t seem to know what “customer service” even means. I believe the problem starts with companies who want to say that they take care . . . → Read More: Customer Service
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I like to think I am pretty easy going, but I do have some pet peeves that make me a little less easy. For instance, I really hate (to an extreme that I am not proud of) when I go to a website and cannot find the Contacts. That drives me nuts! It makes me . . . → Read More: Pet Peeves Yes, it is a pet peeve of mine. Please don’t say things you have no intention of following through on. Don’t tell me, “We need to get together for coffee and to catch up – I’ll get back to you with a date,” and then disappear for years. I know things happen that make it . . . → Read More: Don’t say it if you don’t mean it Today I am going to talk about being on time. It’s really important to show up when you say you are going to. I am not talking about being there to the second of when you say you will be. I am talking about being within a reasonable amount of time. What is reasonable? Well, . . . → Read More: Be on time |
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