Customer Service

I don’t want to cast aspersions on all customer service people; I have run into some who are actually quite good. But I have too many times run into people who don’t seem to know what “customer service” even means. I believe the problem starts with companies who want to say that they take care . . . → Read More: Customer Service

Another rant

Customer service is important, and I have come to realize that good customer service means that you do what you say you’re going to do, and when you are talking to me it sounds like you are talking to me, and not just reading from a script.

These days so many companies are outsourcing their . . . → Read More: Another rant