Customer Service Pet Peeve

Can we talk to real people again? . . . → Read More: Customer Service Pet Peeve

Look for the good

Look for the good – you will probably find it. . . . → Read More: Look for the good

Customer Service

Companies, please let your customer service people do actual customer service. . . . → Read More: Customer Service

Another rant

Customer service is not about customers anymore, and certainly is not about service anymore. . . . → Read More: Another rant