Company call lines

I have been on the phone with several companies this morning, and I am once again at the end of my rope. Will companies never understand the meaning of the word ‘normal?’ If I hear a disembodied voice say “We are experiencing higher call volumes than normal,” every time I call, then these higher call . . . → Read More: Company call lines

Take a deep breath!

OK – it’s time for everyone to take a deep breath. Inhale – exhale. This is going to work out; I know this in my heart of hearts. It could get ugly, and parts of it are sure to be unpleasant. I don’t know what we are going to look like when we are done. . . . → Read More: Take a deep breath!